Customer satisfaction is an important concern for us, and we would like to be informed about its status at certain intervals. A total of 144 customers participated in the November 2019 survey. This resulted in a positive assessment of our service and our products.
The steady growth of our Baldus Medizintechnik GmbH led to new structures, which are continuously expanded. So that we as the manufacturer learn about the current level of customer satisfaction, the customer opinions are crucial, because only in this way can we optimize our service and products.
In our customer satisfaction survey this year, we differentiated between performance, quality, implementation and benefits. We achieved a "very satisfied" majority in all areas. Personal comments such as "high competence in equipping IVF laboratories" or "serious, nice and competent employees. Work is done correctly and with all the necessary information ”shows that we invest a lot in customer service.
The general willingness to recommend is over 86 percent. Our customers answered a questionnaire with ten questions. The following customer survey relates to the entire company Baldus Medizintechnik GmbH.
Corresponding overcategories were the way of working and quality, satisfaction with performance features, areas in comparison to our competitors and the overall impression against all factors as well as a summary regarding the satisfaction of the individual.
The satisfaction of our customers
With a growing company, the service may not grow quickly enough. However, we countered this point by making substantial investments. Our customers are completely satisfied with our customer service. It shows that all of our employees have in-depth knowledge of nitrous oxide sedation and central gas supply systems.
The high level of competence of our employees in service is promoted by regular further training. In this way, we can continue to ensure that every customer is given the best possible information about the products and our area of activity.
In addition, the great customer satisfaction is formed above all by our professional working methods and the corresponding product quality. Our customers' expectations of our products are extremely high. We have always been aware of this and therefore we received top marks from our customers in both areas.
Customer opinions about Baldus Medizintechnik GmbH
At the end of the customer survey, the customer was able to leave a comment. We have received comments that confirm our work. For example, it said: “I think there are other companies that also deliver good quality (for our applications). But there is no question that you understand your craft. "
We also received great feedback related to maintenance and transportation: “Recall for annual checks works very well; fast processing (maintenance of the device), super securely packaged. "
Conclusion: top marks from our customers
The customer survey from November 2019 showed that our customers are extremely satisfied with the product quality, the service, the regular maintenance and with the product as such. The use of our products is essential in everyday business, which is why good quality is a matter of course for us.
The extremely good customer survey motivates us very much that we will continue to improve in the future and will thus ensure happy customers and patients. We look forward to the coming years with you!
Who is Baldus Medizintechnik GmbH?
Baldus Medizintechnik GmbH was founded in 1993 and since then we have specialized in two core businesses: firstly nitrous oxide sedation and secondly the central gas supply system. The range of services includes sales, planning, assembly, maintenance and service of nitrous oxide sedation systems, medical gas systems, medical UPS systems, compressor systems and anesthetic gas transfer systems. Our focus is on the development and manufacture of products for sedation sedation with nitrous oxide. All devices for dental nitrous oxide sedation are 100 percent manufactured in Germany and carry the "Made in Germany" seal of quality. The safety of the patient and the practice team always have top priority. This is ensured by new and innovative security functions.