Customer survey from November 2019

Customer satisfaction is an important concern for us, and we would like to be informed about its status at certain intervals. A total of 144 customers took part in the November 2019 survey. This resulted in a positive assessment of our service and our products.

The constant growth of our Baldus Medizintechnik GmbH led to new structures, which are constantly being expanded. In order for us as a manufacturer to find out about the current status of customer satisfaction, customer opinions are decisive, because this is the only way we can optimize our services and products.

In our customer satisfaction survey this year, we differentiated between performance, quality, implementation and benefit. We achieved a “very satisfied” in all areas. Personal comments such as "high competence in equipping IVF laboratories" or "serious, nice and competent employees. Work is done correctly and with all the necessary information” shows that we invest a lot in customer service.

The general willingness to recommend is over 86 percent. For this purpose, our customers answered a questionnaire with ten questions. The following customer survey relates to the entire Baldus Medizintechnik GmbH company.

Corresponding sub-categories were operation and quality, satisfaction versus features, areas versus our competitors, and overall impression versus all factors, as well as a summary of individual satisfaction.

The satisfaction of our customers

With a growing company, it can happen that the service does not grow fast enough, that the service does not grow fast enough. However, we have counteracted this counteracted this by investing heavily. Our customers are completely satisfied with our customer service. This is due to the fact that all our employees knowledge in the field of nitrous oxide sedation and centralised gas supply systems. gas supply systems.

The high level of competence of our service employees is supported by regular further training. In this way, we can also guarantee in the future that every customer is informed as well as possible about the products and our area of activity.

In addition, the great customer satisfaction is mainly due to our professional is also the result of our professional working methods and the corresponding product quality. The expectations of our customers towards our products are extremely high. We have always been aware of this, and that is why our customers we have received top marks from our customers in both areas.

Customer opinions about Baldus Medizintechnik GmbH

At the end of the customer survey, the customer was able to leave a comment. We have received comments that confirm our work. For example, it said: “I think there are other companies that also deliver good quality (for our applications). But there is no question that you know your craft.”

We have also received great feedback in relation to maintenance and transport. and transport: "Recall for annual checks works very well; fast handling (maintenance of the unit) very well; fast handling (maintenance of the unit), super securely packed."

Conclusion: top marks from our customers

The customer survey from November 2019 has shown that our customers are extremely satisfied with the product quality, the service, the regular regular maintenance and with the product as such. In the day-to-day everyday business, the use of our products is indispensable, which is why good quality is a matter of course for us.

The extremely good customer survey motivates us to continue to improve in the future and thus ensure happy customers and patients. We look forward to the years to come with you!

Who is Baldus Medizintechnik GmbH?

Baldus Medizintechnik GmbH was founded in 1993 and since then since then, we have specialised in two core businesses: nitrous oxide nitrous oxide sedation and central gas supply systems. The range of services includes sales, planning, installation, maintenance and service of nitrous oxide nitrous oxide sedation systems, medical gas systems, medical UPS systems, compressor systems and anaesthetic gas transport systems. Our focus is on on the development and manufacture of products for the medical inhalation sedation With Nitrous oxide. All equipment for dental are 100 per cent manufactured in Germany and bear the " seal of quality ". seal of quality "Made in Germany“. The safety of the patient and the practice team always have the highest priority. This is ensured by new and innovative security functions.

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